Manon Delespierre

CX Systems & AI Enablement Specialist

"I connect people and systems — human to human, human to tool, tool to tool — so the work actually flows."

Berlin ·

01 — Approach

How I work

02 — Track record

Experience

Education & Certifications

03 — Case studies

Projects

04 — Toolkit

Toolkit

What I actually use day to day — plus the AI Manager Toolkit: an operational manual for AI governance and practice, 31 sourced and dated principles and case studies across five domains (Governance & Risk, Prompts & Design, Build/Agents/Orchestration, Evaluation & Cost, Case Studies & Evidence). Content is strictly separated from code — one entry, one Markdown file — enforced by a validation schema that blocks publication without a source and a verification date, and reviewed through two independent cross-model audits before launch. Kept semi-private, on purpose. Curious what's inside? Message me on LinkedIn and I'll send you the link.

05 — Applied thinking

Interactive Lab

Three working proof-of-concept tools built from the same frameworks I use — to govern and deploy AI operations rather than just talk about them.

AI Tool Decision Matrix

Determine the right AI tool/workflow depending on project size, privacy constraints, and team skillset.

1. What is the primary focus of your project?
2. What is your team's technical comfort level?
3. What are your data privacy and governance requirements?
Tool Name Category

Description text...

Rationale text...

"Make or Buy" AI Content Calculator

Determine whether to build internal AI capability or hire an external agency based on volume and requirements.

Monthly Content Volume 50 assets
Required Quality & Brand Safeguards Moderate
Internal Tech Capability (Staff/Resources) Low
Verdict

Explanation...

AI Continuity Planner (Notfall-Protokoll)

Select your operational tools to generate an emergency action plan for system outages or policy changes.

Operations Continuity Plan

Ref: 2026-T4-OP
06 — Writing

Selected Articles